Crowdfunding is about bringing creative ideas to life together. We work hard to create a safe, transparent environment where creators and backers can connect with confidence.
When you back a project, you're supporting a creative vision that hasn't been fully realized yet. While we work to verify creators and projects, crowdfunding involves inherent risk. Projects may face delays, changes, or in rare cases, may not deliver as planned. IndieCrowdfund is not responsible for reward fulfillment or refunds.
Our multi-layered approach helps ensure a safe and positive experience for everyone.
Every project is reviewed by our team before going live. We verify that projects meet our guidelines and that creators have a realistic plan for delivery.
Creators must verify their identity through our secure process. Verified creators display a badge, giving backers confidence in who they're supporting.
Our AI-powered systems monitor for suspicious activity, protecting backers from potential scams and bad actors.
Our comprehensive terms of service and creator guidelines establish clear expectations for all parties.
We've built safeguards to help protect your interests as a backer.
You're only charged if the project reaches its funding goal. If it doesn't succeed, your payment method is never charged.
You can modify or cancel your pledge at any time before the campaign ends. After funding, you can update your reward selection and shipping address.
Stay connected with creators through project updates, comments, and direct messaging. Transparency is key to a successful campaign.
Creators are required to post regular updates on their progress. You'll always know where your backed project stands.
Creators who launch on IndieCrowdfund agree to these commitments.
Creators must accurately represent their projects, including realistic timelines, budgets, and delivery expectations.
Creators commit to keeping backers informed with regular updates, especially if there are delays or changes to the project.
Creators are obligated to make a good faith effort to deliver rewards as promised. If they can't, they must explain why and work toward resolution.
Funds raised must be used for the project as described. Creators should be prepared to account for how funds are spent.
If you have concerns about a project, here's how to seek resolution.
Start by reaching out to the creator directly through the project page or messaging system. Most issues can be resolved through direct communication.
Give the creator reasonable time to respond (7-14 days). Remember that creators are often working on fulfillment and may not respond immediately.
If you can't resolve the issue directly, submit a formal report through our support system. Include all relevant details and documentation.
Our trust and safety team will review your report, contact the creator, and work toward a resolution.
IndieCrowdfund is a platform that connects creators with backers. We are not a store and do not guarantee fulfillment. While we can investigate reports and take action against creators who violate our terms, we cannot force refunds or guarantee delivery. Backing a project is supporting a creative endeavor, not purchasing a guaranteed product.
We do not allow projects that include:
Creators are legally obligated to make a good faith effort to deliver rewards. If they can't, they must communicate with backers and either offer alternatives or explain how funds were spent. While we investigate reports and can suspend creators who violate terms, IndieCrowdfund cannot guarantee refunds or delivery.
Before a campaign ends, you can cancel your pledge at any time and won't be charged. After the campaign funds successfully, refunds are at the discretion of the creator. Some creators offer refunds; others don't. Check the project's FAQ or contact the creator directly.
Creators must connect a valid payment account (which requires identity verification), provide contact information, and pass our project review process. We also check for patterns that might indicate fraud. Verified creators display a badge on their profile.
Report the project immediately using the report button on the project page, or contact our trust and safety team at trust@indiecrowdfund.com. Include specific concerns and any evidence you have. We investigate all reports promptly.