Privacy Policy

Your Privacy Matters

We're committed to protecting your personal information and being transparent about how we collect, use, and share it.

Last updated: December 2024

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Information We CollectHow We Use Your InformationInformation SharingData SecurityYour Rights and ChoicesCookies and TrackingInternational Data TransfersData RetentionChildren's Privacy

Privacy at a Glance

  • We use industry-standard encryption to protect your data
  • We only collect information necessary to provide our services
  • We share data with creators only for reward fulfillment
  • You have rights to access, correct, and delete your data

Information We Collect

Information You Provide

  • •Account information: name, email address, password, profile picture
  • •Payment information: processed securely through Stripe (we don't store card numbers)
  • •Project information: descriptions, images, videos, rewards, and updates you create
  • •Communication data: messages, comments, and support requests
  • •Shipping addresses for reward fulfillment
  • •Identity verification documents (for creators)

Information We Collect Automatically

  • •Device information: browser type, operating system, device identifiers
  • •Usage data: pages visited, features used, time spent on site
  • •IP address and approximate location
  • •Referral sources and campaign tracking data
  • •Cookies and similar tracking technologies

How We Use Your Information

To Provide Our Services

  • •Process pledges and payments
  • •Enable communication between creators and backers
  • •Deliver project updates and notifications
  • •Facilitate reward fulfillment and shipping
  • •Provide customer support

To Improve and Protect

  • •Analyze usage patterns to improve our platform
  • •Detect and prevent fraud, abuse, and security threats
  • •Personalize your experience and recommendations
  • •Conduct research and analytics
  • •Comply with legal obligations

To Communicate

  • •Send transactional emails (pledge confirmations, updates)
  • •Notify you about projects you've backed
  • •Share platform news and feature updates (with your consent)
  • •Respond to your inquiries and support requests

Information Sharing

With Creators

  • •When you back a project, we share necessary information with the creator for fulfillment
  • •This includes your name, email, shipping address, and selected rewards
  • •Creators are required to protect your information and use it only for fulfillment

With Service Providers

  • •Payment processors (Stripe) for secure transaction handling
  • •Cloud hosting and infrastructure providers
  • •Analytics services to help us understand usage
  • •Email service providers for communications
  • •Identity verification services

Other Circumstances

  • •When required by law or legal process
  • •To protect rights, privacy, safety, or property
  • •In connection with a merger, acquisition, or sale of assets
  • •With your consent or at your direction

Data Security

How We Protect Your Data

  • •All data transmitted using TLS/SSL encryption
  • •Payment information processed through PCI-DSS compliant systems
  • •Regular security audits and vulnerability assessments
  • •Access controls and authentication requirements
  • •Secure data centers with physical security measures
  • •Employee security training and access restrictions

Your Rights and Choices

You Have the Right To

  • •Access your personal data and request a copy
  • •Correct inaccurate or incomplete information
  • •Delete your account and associated data
  • •Object to certain processing activities
  • •Withdraw consent for marketing communications
  • •Data portability - receive your data in a structured format
  • •Lodge a complaint with a data protection authority

How to Exercise Your Rights

  • •Update account settings in your dashboard
  • •Contact us at privacy@indiecrowdfund.com
  • •Unsubscribe from emails using the link in each message
  • •Request data export or deletion through support

Cookies and Tracking

Types of Cookies We Use

  • •Essential cookies: Required for site functionality (login, security)
  • •Analytics cookies: Help us understand how you use our site
  • •Preference cookies: Remember your settings and choices
  • •Marketing cookies: Used to show relevant ads (with consent)

Managing Cookies

  • •Most browsers allow you to control cookies through settings
  • •You can delete cookies already stored on your device
  • •Disabling cookies may affect site functionality
  • •We respect Do Not Track browser signals

International Data Transfers

Data Location

  • •Our servers are primarily located in the United States
  • •Data may be transferred to and processed in other countries
  • •We use appropriate safeguards for international transfers
  • •This includes standard contractual clauses and data processing agreements

Data Retention

How Long We Keep Data

  • •Account data: Until you delete your account, plus a reasonable period for backup purposes
  • •Transaction records: As required for legal, tax, and accounting purposes (typically 7 years)
  • •Communication logs: For customer support and legal compliance
  • •Analytics data: Aggregated and anonymized data may be kept indefinitely

Children's Privacy

Age Requirements

  • •Our services are not intended for users under 18 years of age
  • •We do not knowingly collect personal information from children
  • •If we learn we have collected data from a child, we will delete it
  • •Parents can contact us at privacy@indiecrowdfund.com with concerns

Questions About Privacy?

If you have any questions or concerns about our privacy practices, we're here to help.

Email us at: privacy@indiecrowdfund.com

Terms of Service

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Trust & Safety

How we protect you

FAQ

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