Privacy Policy
Your Privacy Matters
We're committed to protecting your personal information and being transparent about how we collect, use, and share it.
Last updated: December 2024
Privacy at a Glance
- We use industry-standard encryption to protect your data
- We only collect information necessary to provide our services
- We share data with creators only for reward fulfillment
- You have rights to access, correct, and delete your data
Information We Collect
Information You Provide
- •Account information: name, email address, password, profile picture
- •Payment information: processed securely through PayPal, Divinity Payments, or Whop (we never store card numbers)
- •Project information: descriptions, images, videos, rewards, and updates you create
- •Communication data: messages, comments, and support requests
- •Shipping addresses for reward fulfillment
- •Identity verification documents (for creators)
Information We Collect Automatically
- •Device information: browser type, operating system, device identifiers
- •Usage data: pages visited, features used, time spent on site
- •IP address and approximate location
- •Referral sources and campaign tracking data
- •Cookies and similar tracking technologies
How We Use Your Information
To Provide Our Services
- •Process pledges and payments
- •Enable communication between creators and backers
- •Deliver project updates and notifications
- •Facilitate reward fulfillment and shipping
- •Provide customer support
To Improve and Protect
- •Analyze usage patterns to improve our platform
- •Detect and prevent fraud, abuse, and security threats
- •Personalize your experience and recommendations
- •Conduct research and analytics
- •Comply with legal obligations
To Communicate
- •Send transactional emails (pledge confirmations, updates)
- •Notify you about projects you've backed
- •Share platform news and feature updates (with your consent)
- •Respond to your inquiries and support requests
Information Sharing
With Creators
- •When you back a project, we share necessary information with the creator for fulfillment
- •This includes your name, email, shipping address, and selected rewards
- •Creators are required to protect your information and use it only for fulfillment
With Service Providers
- •Payment processors (PayPal, Divinity Payments, Whop) for secure transaction handling
- •Cloud hosting and infrastructure providers
- •Analytics services to help us understand usage
- •Email service providers for communications
- •Identity verification services
Other Circumstances
- •When required by law or legal process
- •To protect rights, privacy, safety, or property
- •In connection with a merger, acquisition, or sale of assets
- •With your consent or at your direction
Data Security
How We Protect Your Data
- •All data transmitted using TLS/SSL encryption
- •Payment information processed through PCI-DSS compliant systems (Stripe Level 1)
- •Regular security audits and vulnerability assessments
- •Access controls and authentication requirements
- •Secure data centers with physical security measures
- •Employee security training and access restrictions
Your Rights and Choices
You Have the Right To
- •Access your personal data and request a copy
- •Correct inaccurate or incomplete information
- •Delete your account and associated data
- •Object to certain processing activities
- •Withdraw consent for marketing communications
- •Data portability - receive your data in a structured format
- •Lodge a complaint with a data protection authority
How to Exercise Your Rights
- •Update account settings in your dashboard
- •Delete your account yourself: Dashboard → Settings → Privacy & Security → Delete Account (immediate; see the Data Deletion Policy for what is retained and the rules for creators)
- •Contact us at privacy@indiecrowdfund.com
- •Unsubscribe from emails using the link in each message
- •Request a data export, or deletion if you can no longer sign in, through support
Cookies and Tracking
Types of Cookies We Use
- •Essential cookies: Required for site functionality (login, security)
- •Analytics cookies: Help us understand how you use our site
- •Preference cookies: Remember your settings and choices
- •Marketing cookies: Used to show relevant ads (with consent)
Managing Cookies
- •Most browsers allow you to control cookies through settings
- •You can delete cookies already stored on your device
- •Disabling cookies may affect site functionality
- •We respect Do Not Track browser signals
International Data Transfers
Data Location
- •Our servers are primarily located in the United States
- •Data may be transferred to and processed in other countries
- •We use appropriate safeguards for international transfers
- •This includes standard contractual clauses and data processing agreements
Data Retention
How Long We Keep Data
- •Account data: Until you delete your account, plus a reasonable period for backup purposes
- •Transaction records: As required for legal, tax, and accounting purposes (typically 7 years)
- •Communication logs: For customer support and legal compliance
- •Analytics data: Aggregated and anonymized data may be kept indefinitely
Children's Privacy
Age Requirements
- •Our services are not intended for users under 18 years of age
- •We do not knowingly collect personal information from children
- •If we learn we have collected data from a child, we will delete it
- •Parents can contact us at privacy@indiecrowdfund.com with concerns
Questions About Privacy?
If you have any questions or concerns about our privacy practices, we're here to help.
Email us at: privacy@indiecrowdfund.com